RETURN POLICY

We have a 100% Customer Satisfaction Policy. Any item purchased at the store or online can be returned within two weeks of receipt of shipment less 20% re-stocking fee (excluding shipping charges). All returns require authorization number and approval.  Any Returns beyond the two-week period will be not accepted.

If an error has been made, we will gladly pay for re-shipment. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited.  However, if skin irritation or allergy on our product becomes an issue, Di Erbe Inc. will accept the return.  Similarly, full credit is subject to a quality control inspection. We will not be responsible for Commercial Client's inventory. Therefore, we will not honor any return request for items that did not get sold. We do not honor returns from a third-party customer. All returns should be forwarded first to the seller or the owner of the product and a replacement of the same item shall be issued upon approval.

ORDER CANCELLATIONS

We require immediate notification on order cancellation. Orders that have been filed more than 24 hours and orders on Ready-To-Go process after undergoing payment and shipping procedures will be charged 20% restocking fee.  Should the client withdraw from the Private Branding Contract, deposit is non-refundable once the project is initiated.

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