All orders must be paid in advance of shipping. We accept Visa, MasterCard via Paypal (Paypal account is not required) on our website or Etransfer to email@example.com. Phone Orders can be done and credit card information is required. We do not accept any mode of payment other than credit card for International Orders. Certified Cheque, Money Order, Wire Transfer and Personal cheques is subject for approval on our discretion.
We use Canada Post as our courier. Because we care about our customers, we make sure that we choose the cheapest rate to ship your order, unless specified online or verbally. We process your request and will follow-up on shipping cost no more than 24 hours. Di Erbe Inc. takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we will ship an order without Insurance. Orders are shipped from our central warehouse in Winnipeg, Manitoba Canada. Incorrect address processed online is solely the customer’s responsibility in the event that he entered an incorrect information. We will repack the order and charge the customer the shipping fee for the replacement upon receipt of the returned item.
Commercial Accounts within city limits and order under $1000 fee is $10.00-$15.00. Outside the city will be charged at a minimal rate depending on the distance. Typically, Canada Post rate or the cheapest rate available. Talk to your representative to discuss the best shipping option.
Express shipment is available upon request. Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.
We will only deliver to a house, main floor of the building/apartment. No PO Boxes shall be accepted for delivery.
We have a 100% Customer Satisfaction Policy. Any item purchased at the store or online can be returned within two weeks of receipt of shipment less 20% re-stocking fee (excluding shipping charges). All returns require authorization number and approval. Any Returns beyond the two-week period will be not accepted.
If an error has been made, we will gladly pay for re-shipment. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited. However, if skin irritation or allergy on our product becomes an issue, Di Erbe Inc. will accept the return. Similarly, full credit is subject to a quality control inspection.
We will not be responsible for Commercial Client's inventory. Therefore, we will not process any return request for items that did not get sold. We do not accept returns from a third-party customer. All returns should be forwarded first to the seller or the owner of the product and a replacement of the same item shall be issued upon approval. Wholesale items purchased for more than twelve months will not be refunded or replaced. Seasonal products are non-refundable.