Policies

DISCLAIMER

Terms of Use

Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy.
The information on the Di Erbe Inc. website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by Di Erbe Inc. as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Di Erbe Inc., no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
The liability of Di Erbe Inc. is limited to the value of the goods and does not include any consequential loss. Di Erbe Inc. shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

SPECIAL CONDITIONS

TESTERS

All testers must be purchased at wholesale cost.

INVENTORY MANAGEMENT

Commercial Seller may exchange items within 30 days of purchase with his preferred stock that will not exceed $300 in Canadian Funds. This option is only valid on regular items that we can carry at our store for retail. All custom orders and exclusive items are not qualified with this option. Account must be in current status to qualify for exchange policy.

PRICING GUIDELINES

Di Erbe Inc. reserves the right to enforce a standard pricing of all the products. Therefore, our suggested retail price must be tagged on the product. Should after a year that the inventory remains on the shelf, the vendor has the full right to control the pricing structure. Talk to your representative to discuss Exclusivity Agreement.

PRIVATE LABEL TERMS

A consultation fee of $300.00 during the first hour and $50.00/hour applies to any private label new accounts. Private label customers are restricted to market their products to vendors carrying Di Erbe Inc. products. A one time lay-out fee of $50.00 for each product up to a maximum of $300.00 applies to either private label or custom label design with a minimum of 3 alterations per lay-out. Logo must be provided in applicable formats. Fees may apply on logo that requires work not in the right format.

CUSTOM FRAGRANCE BLENDING / PRIVATE LABEL / ROYALTIES

We reserve the rights to all fragrances that we have designed unless the customer will be purchasing the proprietary rights to this fragrance. There is a fee starting at $100.00 to a maximum of $1000.00 for every request of custom blend depending on how complex the blend is. Rights and ownership of the blend is valued from $500 to $1000 with an annual fee of 30% due the first week of January. Annual fees maybe waived if total order from previous year exceeds $10,000. Di Erbe Inc. will not use this aroma with any other products nor it shall be used to sell to others. Moreover, as part owner of this blend, Di Erbe Inc. reserves the right to keep the formulation confidential. Should a customer request to sell the products in a larger scale market other than their existing store location, Di Erbe Inc. the distributor shall be entitled to a standard royalty rate of 5%. We require a written notice by December 1st prior to billing of the annual fees.
Non-compliance of any of the following terms maybe subject to termination of Custom Fragrance Agreement.
1. Non-payment of the initial fees.
2. Non-payment of renewal fee within 30 days upon receipt of invoice.
3. No orders placed within two consecutive years upon activation.

DISCOUNTS AND PROMOTIONS

Each month, we will feature items you may purchase on discounted rates. It will be posted in our website and will be sent via email to our mailing list. You may purchase these items as specified on the advertisement on a limited time only. Moreover, we require that you contact us when you order products noted "While Quantities Lasts". We offer the lowest price on our Private Branding and Wholesale Contracts. Due to the nature of this industry, pricing and discounting offer may change without further notice.

PRIVACY POLICY

The Di Erbe Inc. takes great pride in having you as a customer and we will ensure your privacy as a customer. The Di Erbe Inc. does not sell or exchange names or any other information about our customers with third parties. We may contact you from time- to-time to notify you of changes on the site, new product introductions and special promotions. If you do not wish to receive these emails, please contact us via email.

BROCHURE MAILING LIST

If you have requested product listing or brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from us, please reply to our email and include your name and mailing address. You will then be removed from any future mailings.

TERMS OF USE

We do not offer medical advice, nor is anything contained on its pages intended to constitute professional advice for medical diagnosis or treatment. In no event shall Di Erbe Inc. be liable for any damages including, but not limited to, direct, indirect, incidental, special, or consequential damages (including without limitation, damages for loss of business income or profit, business interruption, loss of data, manufacturing damages, or any other loss whatsoever) arising out of, or in connection with Di Erbe Inc.

PRODUCTS AND SERVICES

The products and services made available by Di Erbe Inc. and for personal use and commercial use. Commercial clients may not assign, transfer, re-market, resell or otherwise dispose of, such products and services without our consent and a signed agreement from both parties. Therefore, Di Erbe Inc. will not be liable for any damage if this action was taken. 

GENERAL ORDERING GUIDELINES

You may place your order online, by email (info@dierbe.ca), by phone or telefax (204) 415-7888.
Commercial/Private Label customers are required to make a 75% deposit on any type of work, including logo/graphic design, product testing and research. Some restrictions apply for out of province or outside the city customers. Minimum order of $500.00 or $1000.00 before taxes is required for Wholesale Customers. On subsequent orders, minimum is $100.00 for regular items and minimum is required on custom blended items. Talk to your representative for details.

PAYMENT METHODS

All orders must be paid in advance of shipping. We accept Visa, MasterCard on our website or Paypal. Phone Orders can be done and credit card information is required. We do not accept any mode of payment other than credit card for International Orders. Certified Cheque, Money Order, Wire Transfer and Personal cheques is subject for approval on our discretion.

PRIVACY POLICY

The Di Erbe Inc. takes great pride in having you as a customer and we will ensure your privacy as a customer. The Di Erbe Inc. does not sell or exchange names or any other information about our customers with third parties. We may contact you from time-to-time to notify you of changes on the site, new product introductions and special promotions.  If you do not wish to receive these emails, please contact us via email.

PAYMENT METHODS

All orders must be paid in advance of shipping. We accept Visa, MasterCard on our website or Paypal. Phone Orders can be done and credit card information is required. We do not accept any mode of payment other than credit card for International Orders. Certified Cheque, Money Order, Wire Transfer and Personal cheques is subject for approval on our discretion. 

SHIPPING

We use Canada Post and UPS as our ground courier. Because we care about our customers, we make sure that we
choose the cheapest rate to ship your order. We process your request and will follow-up on shipping cost no more
than 24 hours. Di Erbe Inc. takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without Insurance. Orders are shipped from our central warehouse in Winnipeg, Manitoba Canada.
Regular Orders over $150 within the City of Winnipeg is free of charge.
Commercial Accounts within city limits is free of charge. Outside the city will be charged at a minimal rate depending on the distance. Typically, Canada Post rate or the cheapest rate available. Moreover, outside the city order over $1,000 is automatically free of charge. Talk to your representative to discuss the best shipping option.
Express shipment is available upon request. Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.

RETURN POLICY

We have a 100% Customer Satisfaction Policy. Any item purchased at the store or online can be returned within two weeks of receipt of shipment less 20% re-stocking fee (excluding shipping charges). All returns require authorization number and approval. Any Returns beyond the two-week period will be not accepted.

If an error has been made, we will gladly pay for re-shipment. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited. However, if skin irritation or allergy on our product becomes an issue, Di Erbe Inc. will accept the return. Similarly, full credit is subject to a quality control inspection. We will not be responsible for Commercial Client's inventory. Therefore, we will not honor any return request for items that did not get sold. We do not honor returns from a third-party customer. All returns should be forwarded first to the seller or the owner of the product and a replacement of the same item shall be issued upon approval. Wholesale items purchased for more than twelve months will not be refunded or replaced. Seasonal products are non-refundable. 

ORDER CANCELLATION

We require immediate notification on order cancellation. Orders that have been filed more than 24 hours and orders on Ready-To-Go process after undergoing payment and shipping procedures will be charged 20% restocking fee. Should the client withdraw from the Private Branding Contract, deposit is non-refundable once the project is initiated. 

LINKS & AFFILIATIONS

Learn more about the commercial products and what's hiding inside that beautifully wrapped and well designed marketing ad: 
Compact Signer for Safe Cosmetics.org
Natural Ingredient Resource Centre

Find out more about how to care for eczema through this website:  
Ease Program

Additional affiliations: