GENERAL ORDERING GUIDELINES
You may place your order online, by email (firstname.lastname@example.org), by phone at (204) 415-7888. All orders must be checked within 24 hours so that any discrepancies may be addressed.
Commercial/Private Label customers are required to make a full payment on any type of work, including logo/graphic design, product testing and research. Some restrictions apply for out of province or outside the city customers. Minimum order of $500.00 before taxes is required for Wholesale Customers. On subsequent orders, minimum is $500.00 for regular items and minimum is required on custom blended items. Talk to your representative for details.
All orders must be paid in advance of shipping. We accept Visa, MasterCard via Paypal (Paypal account is not required) on our website or Etransfer to email@example.com. Phone Orders can be done and credit card information is required. We do not accept any mode of payment other than credit card for International Orders. Certified Cheque, Money Order, Wire Transfer and Personal cheques is subject for approval on our discretion.
Applicable taxes apply to Canadian Customers.
We use Canada Post as our courier. Because we care about our customers, we make sure that we choose the cheapest rate to ship your order, unless specified online or verbally. We process your request and will follow-up on shipping cost no more than 24 hours. Di Erbe Inc. takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we will ship an order without Insurance. Orders are shipped from our central warehouse in Winnipeg, Manitoba Canada. Incorrect address processed online is solely the customer’s responsibility in the event that he entered an incorrect information. We will repack the order and charge the customer the shipping fee for the replacement upon receipt of the returned item.
Commercial Accounts within city limits and order under $1000 fee is $10.00-$15.00. Outside the city will be charged at a minimal rate depending on the distance. Typically, Canada Post rate or the cheapest rate available. Talk to your representative to discuss the best shipping option.
Express shipment is available upon request. Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.
We will only deliver to a house, main floor of the building/apartment. No PO Boxes shall be accepted for delivery.
We have a 100% Customer Satisfaction Policy. Any item purchased at the store or online can be returned within two weeks of receipt of shipment less 20% re-stocking fee (excluding shipping charges). All returns require authorization number and approval. Any Returns beyond the two-week period will be not accepted.
If an error has been made, we will gladly pay for re-shipment. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited. However, if skin irritation or allergy on our product becomes an issue, Di Erbe Inc. will accept the return. Similarly, full credit is subject to a quality control inspection. We will not be responsible for Commercial Client's inventory. Therefore, we will not process any return request for items that did not get sold. We do not accept returns from a third-party customer. All returns should be forwarded first to the seller or the owner of the product and a replacement of the same item shall be issued upon approval. Wholesale items purchased for more than twelve months will not be refunded or replaced. Seasonal products are non-refundable.
We require immediate notification on order cancellation. Orders that have been filed more than 24 hours and orders on Ready-To-Go process after undergoing payment and shipping procedures will be charged 20% restocking fee. Should the client withdraw from the Private Branding Contract, the payment is non-refundable once the project is initiated. Processing of cancelled order online shall be refunded within 5-10 business days.
All testers must be purchased at wholesale cost.
Commercial Seller may exchange items within 15 days of purchase with his preferred stock that will not exceed $200 in Canadian Funds. This option is only valid on regular items that we can carry at our store for retail. All custom orders and exclusive items are not qualified with this option. Account must be in current status to qualify for exchange policy.
Di Erbe Inc. reserves the right to enforce a standard pricing of all the products. Therefore, our suggested retail price must be tagged on the product. Should after a year that the inventory remains on the shelf, the vendor has the full right to control the pricing structure. Talk to your representative to discuss Exclusivity Agreement.
PRIVATE LABEL TERMS
A consultation fee of $500.00 during the first hour and $50.00/hour applies to any private label new accounts. Private label customers are restricted to market their products to vendors carrying Di Erbe Inc. products. A one time lay-out fee of $75.00 for each product up to a maximum of $300.00 applies to either private label or custom label design with a minimum of 3 alterations per lay-out. Concept must be provided by the customer. Logo must be provided in applicable formats. Fees may apply on logo that requires work not in the right format.
CUSTOM FRAGRANCE BLENDING / PRIVATE LABEL / ROYALTIES
We reserve the rights to all fragrances that we have designed unless the customer will be purchasing the proprietary rights to this fragrance. The fee starts at $2,000-up. Di Erbe Inc. will not use this aroma with any other products nor it shall be used to sell to others. Moreover, as part owner of this blend, Di Erbe Inc. reserves the right to keep the formulation confidential. Should a customer request to sell the products in a larger scale market other than their existing store location, Di Erbe Inc. the distributor shall be entitled to a standard royalty rate of 5%.
DISCOUNTS AND PROMOTIONS
Each month, we will feature items you may purchase on discounted rates. It will be posted in our website and will be sent via email to our mailing list. You may purchase these items as specified on the advertisement on a limited time only. Moreover, we require that you contact us when you order products noted "While Quantities Lasts". We offer the lowest price on our Private Branding and Wholesale Contracts. Due to the nature of this industry, pricing and discounting offer may change without further notice.
The Di Erbe Inc. takes great pride in having you as a customer and we will ensure your privacy as a customer. The Di Erbe Inc. does not sell or exchange names or any other information about our customers with third parties. We may contact you from time-to-time to notify you of changes on the site, new product introductions and special promotions. If you do not wish to receive these emails, you may opt-out directly from that email.
All information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an update via email. We will be sad to see you go, but f you do not wish to receive any mail from us, please reply to our email and include your name and mailing address. You will then be removed from any future mailings.
We do not offer medical advice, nor is anything contained on its pages intended to constitute professional advice for medical diagnosis or treatment. In no event shall Di Erbe Inc. be liable for any damages including, but not limited to, direct, indirect, incidental, special, or consequential damages (including without limitation, damages for loss of business income or profit, business interruption, loss of data, manufacturing damages, or any other loss whatsoever) arising out of, or in connection with Di Erbe Inc.
PRODUCTS AND SERVICES
The products and services made available by Di Erbe Inc. and for personal use and commercial use. Commercial clients may not assign, transfer, re-market, resell or otherwise dispose of, such products and services without our consent and a signed agreement from both parties. Therefore, Di Erbe Inc. will not be liable for any damage if this action was taken.
LINKS & AFFILIATIONS
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